VITALITY Shipping Policy

We want your VITALITY order to arrive as smoothly as possible. The following shipping policy applies to VITALITY orders fulfilled by The Dogist Company.

Where We Ship

VITALITY currently ships within the United States, including all 50 states and Puerto Rico.

We do not currently offer international shipping.

Order Processing

Orders are typically processed within 1–2 business days.

Business days do not include weekends or holidays.

Please note that orders may begin processing shortly after they are placed. Once an order has entered warehouse processing, we may no longer be able to make changes to the order or shipping address.

Shipping Options & Charges

Standard orders are shipped using ground service.

Expedited shipping may be available for an additional charge. Available shipping options and applicable shipping costs will be displayed at checkout.

Shipping charges are not included in the product price and are calculated and displayed during checkout.

The shipping carrier is selected based on the destination, service availability, and the shipping option selected.

Estimated Delivery

An estimated delivery date may be provided when an order is placed and/or after the order has shipped.

Delivery dates are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, weather, holidays, destination, or other circumstances outside of our control.

Order Confirmation & Tracking

After placing an order, customers will receive an order confirmation containing their order information.

Once the order has shipped, tracking information will be provided so the shipment can be followed through delivery.

Address Changes & Order Cancellations

If you need to change your shipping address or cancel an order, please contact Customer Experience as soon as possible at woof@thedogistcompany.com.

Orders can begin warehouse processing shortly after they are placed. We will make reasonable efforts to accommodate a requested change or cancellation, but once an order has entered processing, we cannot guarantee that the shipping address can be changed or that the order can be canceled.

Lost, Missing, or Undelivered Packages

If your package is lost, missing, or has not arrived as expected, please contact Customer Experience at woof@thedogistcompany.com.

Please provide your order number and any available tracking information so our team can review the shipment and determine the appropriate next steps.

Damaged, Defective, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact Customer Experience at woof@thedogistcompany.com.

Please provide:

• Your order number

• A brief description of the issue

• Photographs of the product and/or shipping box, when applicable

• Product lot information, when available

Customer Experience will review the circumstances and determine the appropriate resolution.

Shipping charges are non-refundable except in cases involving damaged, defective, or incorrect shipments.

Any report involving a suspected adverse event, product defect, contamination, unusual appearance or odor, or another potential product quality or safety concern will be documented and escalated in accordance with The Dogist Company's applicable Product Complaint and Adverse Event procedures.

Subscription Shipments

VITALITY subscription frequency may vary depending on the selected subscription and your dog's size and weight.

To request a change or cancellation to an upcoming subscription shipment, contact Customer Experience at woof@thedogistcompany.com before the next shipment begins processing.

Once an order has entered processing, we cannot guarantee that it can be changed or canceled.

VITALITY Happiness Guarantee

VITALITY is backed by The Dogist Company VITALITY Happiness Guarantee.

The guarantee provides a 30-day 100% satisfaction guarantee from the date of delivery, less applicable shipping charges, and applies to a customer's first purchase of VITALITY made through The Dogist Company website or TikTok Shop.

If you are not satisfied with your first purchase of VITALITY, contact Customer Experience with your order number, a brief explanation of the issue, and photographs when applicable.

Depending on the circumstances, Customer Experience may issue a refund, replacement product, or store credit in accordance with the VITALITY Happiness Guarantee.

Shipping charges remain non-refundable except in cases of damaged, defective, or incorrect shipments.

VITALITY ships to Puerto Rico

Orders shipping to Puerto Rico are subject to the same order-processing timeframe described above; however, transit and delivery times may vary based on carrier service and destination.

TikTok Shop Orders

This Shipping Policy also applies to VITALITY orders purchased through TikTok Shop unless different shipping, cancellation, return, or refund requirements are required by the applicable platform.

Contact Us

For questions regarding an order, shipping, tracking, cancellation, or delivery, please contact:

The Dogist Company
Customer Experience: woof@thedogistcompany.com

DogHappy Wellness LLC
301 Congress Ave, Suite 1200
Austin, TX 78701
United States